Colour and Resolution

1.What color mode should my files be in?
All artwork is required to be submitted in CMYK (Cyan / Magenta / Yellow / Black). Printing with these four colours is often referred to as full colour or 4-colour (4C) process printing.

2.What should I know about viewing files on my monitor?
When viewing artwork on a monitor you are viewing in RGB (Red / Green / Blue) mode. Printing is done in CMYK (Cyan / Magenta / Yellow / Black). Please prepare your files in CMYK mode in your photo editor to get a better understanding of setting up your colours.

3. Will the print colours be like what I see on my computer screen?
No! The color that you see on a computer monitor or television screen is called “additive color” and has a different set of properties from “subtractive color”, which is the kind of color that applies to your printed jobs. Additive color emanates directly from a light source. Subtractive color comes from light that is reflected off of an object from a source.
Because additive color comes to our eyes directly (unless it is filtered), it is purer color and is able to represent a broader range of the spectrum than subtractive color. For this reason, even under the best conditions it is very rare that your monitor, which is RGB (additive), and offset printing, which is CMYK (subtractive), will ever match. If in doubts please order a proof. If you do not order a proof you will be agreeing to accept any final prints unchecked.

4.What should I know about image resolution?
Image resolution or bitmap image, like those made with Photoshop, should be set at least 300 dpi for printing. Images less than 300 dpi could reproduce poorly looking fuzzy or pixilated. Images from the Internet are not recommended as most images on the web are 72 dpi (in GIF or JPG format) and will appear fuzzy or dull.

5.Can I resize my 72dpi image to 300dpi?
No. You cannot increase your resolution for a design that has been created in low resolution. The output will be blurry and grainy. The only thing you can do, is to re-design your file in the correct resolution from the outset. Incorrect image resolution will result in low quality image prints.

File Preparation / File Transfer

1.What type of files can I send for printing?
We would prefer you to send .PDF, .EPS or .AI (illustrator) files with embedded or outlined fonts. These files are much easier to handle and will likely to speed up your turnaround. You may also send .TIF, .JPEG, .PSD (photoshop) and .PNG Files. If you have other file formats, we may be able to handle them too. Just ask!

2.How do i get the files to you?
We can take your files on a CD, DVD or flash drive and via email.

3.How long should the file transfer take?
Most browsers will display a status bar. File transfer times will vary depending on the size of the file and your Internet connection speed and the volume of Internet traffic at the time you send it.

4.Can I send you documents created in MS Word or PowerPoint?
Absolutely! If you have created documents in Word or PowerPoint that contain photos, clip-art, or other colour images, just send them in.

5.How should I set up my bleed and crop marks?
Bleed must extend over the cut line. Please keep all of your text and anything you do not want to cut off, at least 2mm away from the cut line. There are times we will need a specific set-up and we will notify if this should be the case.

6.Can I submit multiple files in one document?
To prevent delays in your order, we suggest each side of your job be on a separate file. For example, asaprint_front.pdf and asaprint_back.pdf.

Ordering

1. How do I place an order?
You can call, email, fax or post written instructions of your requirements and confirm any prices taken from our website pricelists. (We will provide quotes on request if you are unsure about any costs).
Please clearly state your name, contact details, delivery address and any deadlines you may be working to on your order.We will then email you a design/print order confirmation showing the artwork proofing (The Proofing Checklists) & final costs and any delivery charges incurred.

2. How can I reorder something I had printed with you before?
Just call our friendly staff at 6738 8528 or email to orchard@asaprint.com.sg and they can put in an "exact repeat" order for you.

3. What if I'm unsatisfied with my order?
ASAPrint takes great pride in its commitment to customer satisfaction and we want to do things correctly the first time. However, even print professionals are still only human and that's why proofing is a very important component in the printing process. Please review all your proofs very carefully and correct any mistakes prior to approving your order for production.

4. Can I change or cancel my order?
That will depend on how far down the process your order has gone. We do try to get orders processed as quickly as possible, so if you contact us very soon after your order has been approved for production it may still be possible to make changes. If you think you've made a terrible mistake with your order and it's too late to edit or cancel, please contact us. We'll see if there's something we can do to help. No changes can be made if the production process is on.

5. How long will it take to get my order?
Most printed jobs will be completed within the stated business days on the website after you approve your proof. Please check the specific printing page for available lead time production.

6. How can I get my order even faster?
Our standard service is quite fast depending on the type of your printing orders. If you want to receive your printing order faster, select one of our faster printing charges options (additional 50% or 25% charges) when you place your order.